Team Development Course

Team Communication Skills

From the first phone call to treatment acceptance, master the communication skills that transform patient relationships and practice success. A full-day intensive designed for the entire dental team.

Full day of practical communication training with role-playing exercises.
Learn proven scripts for every patient touchpoint in your practice.
Improve case acceptance through effective treatment presentation techniques.

COURSE REGISTRATION

Date TBD
Full-Day Program

8 CE Credits - AGD PACE-approved provider

Communication Skills for The Dental Team

Eighty-five percent of the time we spend with our patients is communicating. Fifteen percent is clinical application.

How we communicate may dictate whether the patient makes an appointment, moves forward to treatment, and accepts our office protocols. The way we communicate with patients from the first phone call, the moment they enter the practice, and throughout their introduction to treatment by ALL team members is critical to your practice’s success.

This intensive full-day course provides your entire team with proven communication strategies, scripts, and techniques that will transform patient interactions. Through interactive role-playing exercises and real-world scenarios, participants will gain the confidence and skills needed to handle any patient communication situation.

What You'll Master

Phone Excellence

Master the first phone call and convert telephone shoppers into scheduled appointments

First Impressions

Create lasting positive impressions through effective greetings and introductions

Treatment Presentation

Present treatment plans confidently and improve patient acceptance rates

Financial Discussions

Navigate financial arrangements with confidence and overcome common objections

Course Schedule

Morning Session

First Phone Call Mastery
Converting Telephone Shoppers
First Impressions & Greetings
Professional Introductions
Role-Playing Exercises

Afternoon Session

Describing Office Protocols
Treatment Presentation Skills
Improving Case Acceptance
Negotiating Financial Arrangements
Practice Scenarios

Final Session

Overcoming Patient Objections
Managing Appointments Effectively
Follow-Up Communication
Team Integration Strategies
Q&A and Action Planning

Your Registration Includes

Full-Day Training

Complete immersive program with hands-on exercises
Communication Scripts

Proven scripts for every patient touchpoint
Role-Playing Practice

Interactive exercises to build confidence
Course Materials

Comprehensive workbook and reference guides
Breakfast & Lunch

Full catering provided throughout the day
8 CE Credits

AGD PACE-approved continuing education

Schedule & Investment

Date	Time	CE Credits	Tuition
Date TBD	8:00 AM - 5:00 PM	8 Credits	$595

Course date to be announced. Register now to secure your spot!

Transform Your Team's Communication

From phone call to recall – validate your patients' decision to choose you and your care.

Questions? Call us at 732-252-9998